Shipping Policy

Delivery at door step

After the user successfully does a credit card payment through  pepperydeals.com , if  shipping charge are added to the product,

the vendor will send you the product by courier or by hand  within  7 working days.

Store Pickup

Store Pickup lets you buy items online and pick them up in a store. You avoid shipping and scheduled delivery charges — and you may be able to get your order faster.

Here's how it works:

During checkout, if no delivery charge applied, the user has to collect the product from the store mentioned by estimated time.

Place your order and wait to receive a "Ready for pickup" e-mail. (This is a separate e-mail from your order confirmation.)

Bring your ID, credit card, and order number to the store and pick up your item or use the services.

We'll hold your items at the store for 8 days. If you don't make it in by then, we'll cancel the order and refund your method of payment.

Bring to the store:

Your government-issued photo ID

The credit card used for the purchase (if a credit card was used).

Your order number with SMS sent.

Refund policy:  Refund will be processed through the same online mode in 10-15 working days.

In case you are unsatisfied with the product received, we request you to contact our Customer Care team at 928 700 7003 or you can write to us at contact@pepperydeals.com and we shall revert back to you at the earliest.

The products or service should be purchased only from www.pepperydeals.com and not from any other retailer be it online or offline.

If any refund is asked after the expiry date of the product or service days displayed during time of deal at pepperydeals.com ,the money will not be refunded to the user.

Return request should be raised within 7 days from the date of delivery.

• Products should be unused (other than fit trial) and unwashed.
• There should be no stains, marks, stitches or holes in the products caused by the consumer.
  
• All the tags and original packaging should remain intact and should be sent along with the products.
• Original Invoice shall be returned with the products
• Products should reach to vendor in sell able condition.

Return policy :  If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also make sure the return request is placed within 3 working days (of delivery) if you are not satisfied with the product. We will personally ensure that a brand new replacement is issued to you (in 7 days) with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Damage Of External Packaging

On receipt, if it is noticed that the external packing of the consignment is damaged or tampered with, we recommend not accepting the package and putting your remarks on the courier delivery sheet and raise a complaint with us immediately. We shall handle such issues strictly and directly with the respective courier company and the vendor.

In such an event, kindly intimate us with the details of your order. Once the package is received back at our vendor, we will cancel the order.

In case of Pre-paid (Credit Card, Net Banking, Debit Card) order, we will refund the money in your banking account.

If case of Cash-on-Delivery (COD) order, we will cancel the order without any refund.

Product Received in Damaged Condition or with Manufacturing Defect or Wrong Product Delivered

Return through Self-Shipment:

We provide Reverse pickup option depending on the area / pin code and the charges for collecting the same will be borne by us. In case where reverse pickup is not possible, customer is requested to return the product(s) in original packaging, tags, unused to Vendor by courier. You need to send the return at below mentioned address:

BERRYSYS MEDIA PVT. LTD (BMPL)

36/3117, First Floor, Choondani Bldg

Kaloor- Kadavanthra Road

Kathrikadavu Junction, Kaloor

Cochin - 682017

3) Refunds for Cash-On-Delivery (“COD”) Orders:

In case the customer has returned one or more products purchased using COD payment method, the customer has to provide below Bank Account details for refund:

1) Bank Account number

2) Account holders name

3) Bank branch

4) Bank name

5) IFSC Code 

6) Order ID

7) Product Name against which refund has to be initiated

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.

Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.